No-one in customer support knows anything about it, of course. There is no-one in charge of updating the WordPress installations.

Dreamhost and Bluehost both have one-click updates to the WordPress installation. Not only doesn’t Yahoo, but if you update manually, it breaks the blog.

WordPress as installed in the “Beta” is several versions behind, and there is no-one responsible to business owners for that service.

I put in a feature request some time ago, with no response.

After letting me know that they knew nothing, and had not power to do anything, and knew of no-one who had power to do anything, a representative at “Customer Care” finally gave me a number to call corporate headquarters for the team in charge of feature requests.

They gave me 408-349-3300 and said that once I called there, I would be directed to the right people.

Instead I got a truly rude operator who informed me that unless I had a specific name, she wasn’t transferring me anywhere.

And this is all for Small Business Owners! I’ve had to recreate that blog four times since we started there. What of the small businessperson who is less web-savvy than myself?

I’m really thinking about recommending that we use another host. We went to Yahoo for better reliability on uptime, but this is beyond annoying.

They need to either enable a one-click update, or else allow people to manually update.

The way it’s handled now is shameful. I am disappointed in Yahoo!