This is the normative order of things for corporate life and consumer relations. We aim to be as realistic in our metaphor as possible.
First, try customer service via prayer.
Then, work up the ladder and contact the puppet administrator (email the Puppet CEO). Finally, ask your community (forum, bulletin board, Facebook, imagination).
Prayer - the VirtuBene Customer Service System
No promises about answers.
Send email to VirusHead the Puppet CEO: heidi (at) virushead (dot) net
To Your Community
Travel to real or ethereal communities if the deities move you to discuss issues and topics. You can also read the inscriptions of others.