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Category: Viral

VirusHead Johari Window

VirusHead Johari Window

Which words do you associate with me?

My Interactive Johari Window

The Johari Window was invented by Joseph Luft and Harrington Ingham in the 1950s as a model for mapping personality awareness. By describing yourself from a fixed list of adjectives, then asking your friends and colleagues to describe you from the same list, a grid of overlap and difference can be built up.

Ongoing tabulated results will be here. I’m about to add a link on the sidebar. The Interactive Johari Window was installed and grouted by kavan.org.

(thanks to Mysticalgrrl and Andrena)

The Edwards Blogger Controversy

The Edwards Blogger Controversy

This morning, I read a great article at Salon by Lindsay Beyerstein (Majikthise) on why she refused the Edwards campaign blogging job the others accepted. I think her analysis of the issues was dead-on, and she figured it out in advance. I also thought she was perceptive about the issue of off-the-campaign surrogates:

Unfortunately, as the Edwards campaign learned the hard way, the right wing has a large network of surrogates, like Ann Coulter, Rush Limbaugh and Bill Donohue, who can propel virtually any story into the mainstream media. These professional blowhards are supported by a lavish infrastructure of publishers, partisan media outlets, think tanks, grants, lecture circuits and more.

Republican benefactors lavish funds on the conservative message machine because they recognize the value of a good surrogate. Candidates don’t pay their surrogates or give them orders. Instead, they rely on them to say all the outrageous things they can’t say themselves.

So far, the left doesn’t have much in the way of institutionally supported partisan counterweights. We’ve got Bill Moyers, they’ve got Bill Donohue. Explains a lot, doesn’t it?

Progressive blogs have the potential to become the left wing’s open-source counterpart to the right-wing noise machine. But that doesn’t necessarily mean using money and a title to yoke an established blogger to a specific candidate.

The Edwards campaign wants decentralized people-powered politics. Ironically, by hiring well-known bloggers to manage a destination Web site, it was actually centralizing and micromanaging. Every campaign needs a blog, but the most important part of a candidate’s netroots operation is the disciplined political operatives who can quietly build relationships with bloggers outside the campaign. And the bomb-throwing surrogates need to be outside, where they can make full use of their gifts without saddling a campaign with their personal political baggage.

So while I’m here, already thinking about it because of this fascinating article, here’s my take on the thing.

I thought that there would be no problem for a progressive blogger to put on the “professional hat” and work for a campaign. The Edwards campaign picked two great bloggers: Melissa McEwan (Shakespeare’s Sister) and Amanda Marcotte (Pandagon). Both women are solid workers for progressive causes. Although the genre of biting wit (and occasional vulgarity) may put off plenty of Americans, it is possible to change genres – and people do it all the time.

The objections, smears and attacks were to be expected, especially considering that both bloggers were involved with projects like the Big Brass Alliance. The “swift-boating” smear technique seems to work, and the right-wing likes it (they think it’s a good thing).

Well, Edwards fired, then rehired the bloggers. Ultimately, both bloggers resigned. Victory to the machine.

What surprised me was the first accusation, and its source. The leader of this “politically correct” (!) attack was President of the Catholic League Bill Donohue, known for such statements as “Hollywood is controlled by secular Jews who hate Christianity,” “Hollywood likes anal sex,” and Catholics “cooperate in evil” by voting for Kerry.

This paragon of virtue (note to the rusty: that’s “irony,” “sarcasm,” and “ridicule”) accused the two feminist bloggers of being “anti-Catholic bigots.”

I have no problem with tagging certain pseudo-christians as “Christofascists” – that’s exactly what they are. I don’t see how that is anti-Catholic per se, nor is it even anti-Christian. I myself don’t find the attitudes or behaviors of dominionists and supremacists very Christian at all. Those who seek power and control in the name of God and Christ are missing the message (that is the most benevolent interpretation). If the Spirit is characterized by love and caritas and forgiveness and goodness, then… you finish the sentence for yourself.

There are many groups who rally for religious preference, discrimination, and control over other American citizens.
As feminist progressives, these two bloggers (and many others) criticize policies that oppose women, homosexuality, abortion, contraception – and so on. They each use their own kind of wit to do so. For them to criticize these things does not make them anti-Catholic, just as to criticize the political actions of a government does not necessarily mean that you hate that country or its people.

Most Catholics (even many evangelicals) are not fascistic theocratic supremacists or dominionists. Some recognize that freedom of religion is exactly what allowed them to thrive in America. There are many progressive religious people – who care about the stewardship of the earth, for example, or issues about poverty and helping others and compassion. Some even take peace seriously, like the Quakers. There are feminists who have serious issues with abortion. There are even right-wing homosexuals (something I’ve always found difficult to understand).

The point is, the possible religious and political viewpoints are many in the “land of the free.”

Well, I suppose the smear machine couldn’t really go after their support of AfterDowningStreet.org, could they? They didn’t really want to attack feminism straight off. So they went for the bigotry charge. The media swallowed it.

The smear tactics are basically just operant conditioning (your basic Pavlov, Skinner) applied to language: Create the association between “Edwards,” “bloggers,” and “anti-Catholic” and “bigots.” Spin. Disseminate. Repeat.

There is no “debate” about word association memes. Kerry… Swiftboat. You try one… how about Columbine?

It’s all about making a noise, a viral repetition that sticks. Ultimately, if it is successful, then it becomes a meme existing simply to replicate itself. Contagion. Spread. Mutation. If you want to debate, it’s best to reframe the terms or you’ll simply spread the meme even further. These days, memes can travel faster than the cold virus.

Somehow, I thought that some of the right-wing bloggers might want to preserve some blogging leeway, if only to be hired themselves in a similar capacity for one of their candidates. Nah – they’ll just do it anyway. As Beyerstein points out elsewhere, right-wing bloggers can do such things as calling for murder without damaging their credentials much. There is so much hypocrisy here that it can start to wear you out just contemplating the many examples. And that’s the point.

The strength of the right-wing machine’s method (including the blogosphere) is the collective and coordinated aspect of viral smear campaigns. In line with that, there is little feel for irony, nor is there much regard for honest debate. It is strategic.

For some, off-on/right-wrong/us-them thinking is very compelling and comforting. If nothing else, it relieves them of the burden of self-determination and complex reasoning. It also blocks insights and compassion, though, especially in a context of meme-association conditioning. It results in severely limited focus, if not always outright misrepresentation.

However, you can only roll hate and smear for so long. It’s wearing thin. Attentive Americans across the spectrum are really getting tired of it. I believe that Americans long for something more positive and energizing than that, despite our tendencies toward scapegoating.

There’s nothing wrong with a campaign hiring a blogger – not at all. They should get someone witty, and someone who already agrees with most of the policies and goals of the politicians. It’s a PR job, basically, and there are some good people who can craft messaging, frame the terms of presentation, and all that. Still – that’s PR delivered in blog format. There are other, probably better, roles for journalistic and activist bloggers.

Although I was disappointed that the bloggers decided not to stay on, I also feel that it is probably better for most political bloggers (if not all!) to be independent. Bloggers are providing the kind of debate and discussion that is conspicuously lacking in other forms of media. The blogosphere is a democratic development comparable to the printing press and the copy machine. Freedom of speech – and debate and argument – produce better citizens and a better democracy.

Yes, there are hateful, horrible diatribes. Yes, there are also simple repetitions of talking points.

What I personally enjoy, though, is seeing a whole range of people trying to think things through and figure out where they stand. They get a better feel for language. Some are more compelling than others, some are better writers. The ones who write often, and think, get better and better at untwisting the spin and mutating the memes.

This is the kind of skill that can raise our collective levels of thinking toward something that can respect debate, honor a variety of perspectives, and start finding and implementing more credible and effective solutions to our problems.

Update on McAfee Feedback

Update on McAfee Feedback

Coincidence? Uh-huh. Right.

Dear Heidi:

We regret to inform you that McAfee, Inc has removed you from their
Affiliate Program. Merchants may remove affiliates from their programs
for many different reasons, including violation of legal terms, inactivity, changes
in site content, etc.

Feedback for McAfee

Feedback for McAfee

Some companies spend a lot of money to do client satisfaction surveys. I consider it a service to provide some valuable feedback.

A charge from McAfee appeared out of the blue on a current credit card statement. This charge was made on a card I hadn’t used in some time, one that I had vowed some time ago not to use. My husband pointed to the new – solitary – item. I had no explanation.

I spent a while on the website, trying to ascertain what it could have been. Finally, I tried their online chat.

It became clear almost at once that I was being charged a yearly renewal service fee (for how many years?) on the account that I had opened years ago under my old educational email address. If there was any reminder or notice about this yearly payment, I couldn’t have received it. Moreover, any such courtesy email – if it was sent (which I doubt) would have bounced. They would have received a bounced email, and my telephone number and address were on file.

So they just kept charging me – hoping, I suppose, that I wouldn’t catch it. I wonder how many other people have such charges?

I’ve had my current email address for several years now, and haven’t even had access to my other one since August 2004. I had stopped using that address for my primary email contact a few years before that. Who knows how many charges there may have been? I started from scratch with a new version last year after trying a couple of other products.

In all fairness, a reread of the transcript allowed me to see that I did misunderstand something. I was reading quickly, and scanned “charged” as “changed.” I thought they were asking when my email address changed, but I think they were actually trying to find out the date of the credit card transaction. I don’t have access to the bill this evening anyway, so I couldn’t have given it to them. The misunderstanding contributed to my frustration level… but that was my own blind spot in the communication.

There is still quite a bit for someone to go over in an improvement planning or strategy session, if they are so inclined.

I’m not fond of the on-line chats for many of the bigger companies. I don’t know what the set-up is, but I often get the distinct impression that it is automated and that I’m not actually in contact with a person. Often, the conversation doesn’t pass the Turning test.

I think the transcript speaks for itself. It has been lightly edited for security, confidentiality, and glaring typos.

Please wait while we find a customer service representative to assist you…
You have been connected to Andrew Ne(*).
Andrew Ne(*): Thank you for contacting McAfee customer service. How may I help you today?
Heidi N(*): I am writing to question the recent charge on my credit card bill
Andrew Ne(*): Heidi, I’ll be happy to help you.
Andrew Ne(*): Please go ahead with your issue.
Heidi N(*): I got no advance notice of such a charge and no receipt If it was a renewal, I would have preferred for the charge to be on another card.
Heidi N(*): Do you have access to the record of the charge?
Andrew Ne(*): One moment please, while I look up your account details. I appreciate your patience.
Andrew Ne(*): Heidi, I see that you have valid McAfee products registered under the e-mail address hei(*).
Andrew Ne(*): May I have your billing address for verification, please?
Heidi N(*): (*)
Andrew Ne(*): Please provide me the complete address.
Heidi N(*): (*)
Andrew Ne(*): Thank you very much for the information.
Andrew Ne(*): I see that you have McAfee Internet Security Suite valid till 10/15/2007. And you have purchased the software on 10/15/2006.
Heidi N(*): Yes, so why was there a charge?
Andrew Ne(*): May I know the date when your account charged recently?
Heidi N(*): My account didn’t recently change. I promised my husband I wouldn’t use that card, but there is a charge from you on the last bill. I got no reminder or advance notice and I would like a reason for the

Currently experiencing network delays, one moment please….
Network connection re-established.

Heidi N(*): charge. It was thirty-something dollars. I would also like to credit that and process the charge, if it is valid, on some other card.
Heidi N(*): But so far I don’t have the explanation for the charge.
Heidi N(*): Questions?
Andrew Ne(*): I will do my best to resolve your issue.
Heidi N(*): I would appreciate your doing so.
Andrew Ne(*): I will let you know the reason for you the charges.

Andrew Ne(*): May I know the date when your account charged recently?
Heidi N(*): OH, please. Is this a person?
Heidi N(*): Please let me chat with your supervisor.
Andrew Ne(*): I appreciate your patience. May I place you on hold while I escalate your chat?
Heidi N(*): Manager. Supervisor. Person in charge there. Human.
Heidi N(*): Yes. As soon as possible please.
Andrew Ne(*) has left the session.

Please wait while we find an agent from the CS-McAfee Tier2 Escalations department to assist you.
You have been connected to Brad Ju(*).
Brad Ju(*): Thank you for contacting McAfee Tier 2 Escalations. I would like to take two minutes to review all of your previous interactions.
Heidi N(*): Brad. Please read the above transcript.
Brad Ju(*): If I understand you correctly Heidi, you would like to know why you have charged recently?
Heidi N(*): Yes, that is the primary question to begin.
Brad Ju(*): One moment please, while I look up your account details. I appreciate your patience.
Brad Ju(*): Heidi, I see that you have valid McAfee products registered under the e-mail address hei(*).
Heidi N(*): Yes, as you see from the above.
Brad Ju(*): Do you have any e-mail address ending with lear(*)?
Heidi N(*): I used to, but I graduated two years ago with my PhD
Heidi N(*): My primary address is hei(*)
Brad Ju(*): Please let me know lear(*) full e-mail address.
Heidi N(*): Again with the scripting machine. Please escalate me to Tier3
Heidi N(*): Human chat, please
Brad Ju(*): Heidi, I see that you have been charged under the lear(*) McAfee account for the renewal.
Heidi N(*): hn(*) has not been my address is two years.
Brad Ju(*): Yes, I am human.
Heidi N(*): Do you mean to tell me you’ve still been charging me?
Heidi N(*): I bought a whole new version, full price!
Heidi N(*): The scripts make it appear that you are using an elementary artificial intelligence. Repetition. Lack of understanding.
Heidi N(*): I would like any charges make after my graduation date in August 2004 to be refunded.
Heidi N(*): I would like you to combine the records with my current information.
Brad Ju(*): I completely understand your frustration and will be more than happy to help you.
Brad Ju(*): Before I can provide you with the account details that you have requested, I need to follow some security guidelines to ensure your account integrity. Please bear with me while we go through the process.
Heidi N(*): I will comply with your procedures, but this is not good customer service.
Brad Ju(*): I see that account has been setup with McAfee Always on protection under the hn(*).
Heidi N(*): That would have had to have been more than 2 years ago.
Heidi N(*): If so, probably yes.
Heidi N(*): But I upgraded, bought the complete new version
Heidi N(*): It gave me a lot of trouble, and it’s heavy, and it shredded a bunch of my files.
Heidi N(*): Now you say that I’ve been getting charges on a card I haven’t used in some time. If you are married, you can understand my concern. Especially if this is a bogus charge.
Heidi N(*): Which it certainly appears to be.
Brad Ju(*): Since your account was setup for McAfee Always on protection under the hn(*) McAfee account and it has been auto-renewed on 1/5/2007.
Heidi N(*): Not acceptable. Do we need to escalate to another Tier or something to get this resolved?
Heidi N(*): I’ve been signing in with hei(*) for a while.

Brad Ju(*): Do you like to get refund for the recent charge on 1/5/2007 and use the McAfee product purchased on 10/15/2006 under the e-mail address hei(*)?
Heidi N(*): Yes, and also refund for previous charges if I was not updating the software.
Heidi N(*): I am pretty sure that I used Norton for a least a year.
Brad Ju(*): As per our terms and conditions, we guarantee that McAfee Customer Services subscriptions will make your computer more secure. If for any reason you are not completely satisfied, we offer a full refund within 60 days of purchase. However, you are now outside that 60-day time frame. It is also our policy that we do not provide partial refunds.
Heidi N(*): It was an even heavier drag on my system.
Brad Ju(*): I can able to refund only the recent charges under your account. Is okay for you?
Heidi N(*): Again there is a lack of understanding of the situation. Wou
Heidi N(*): Fine, that will be enough to placate my irate husband for the moment.
Heidi N(*): I just swallow any other yearly charges that you could not have notified me about since I could not access mail at the lea(*) address?
Heidi N(*): The emails would have bounced.
Heidi N(*): I am sure that you can track this.
Brad Ju(*): Heidi, I understand that your purchase was processed through the McAfee Store. In order to request a refund for this purchase, please contact the McAfee Store directly at 1-800-310-2980.
Heidi N(*): I do not want a refund for my purchase. I want a refund on the yearly charge on my old, inactive email account for a product I haven’t owned in years. I have the current security center program now.
Heidi N(*): I want to continue to use it (I Think), but this recent charge appears to have been made for some old account service
Heidi N(*): It is on the current bill, not the end of last year
Brad Ju(*): Heidi, I understand your concern, your initial purchase of the McAfee product under the e-mail address hn(*) is from online store. You need to contact online store to get refund for the renewal charges under your old account.
Heidi N(*): ok.
Heidi N(*): Please stay with me while I check what you say by calling
Heidi N(*): I am timing the response.
Brad Ju(*): Heidi, please take your time.
Brad Ju(*): Heidi, I have not received a response from you in the last two minutes, in order to provide maximum assistance to all our other customers, we will be unable to continue this chat if I don’t receive a response within the next two minutes.
Heidi N(*): They do not have access to my online renewal. You have given me inaccurate advice.
Brad Ju(*): Please give me a moment to research your issue. Thank you for your patience.
Heidi N(*): They gave me the number of 408-992-8xxx
Heidi N(*): They are closed, and directed me to the website.
Heidi N(*): Perfect catch-22. Congratulations. I’ll be posting this script on my blog.
Brad Ju(*): I do understand your frustration. I will be helping you in the best possible way.
Heidi N(*): Is there someone who has more authority there to help in a slightly better way?
Brad Ju(*): Under these circumstance, I am processing you refund for the recent renewal under your account hn(*).
Brad Ju(*): Please give me a moment while I process your refund. I appreciate your patience.
Brad Ju(*): As requested, we have refunded the McAfee Always on Protection charges of $39.99, which will be credited to your account within 3 – 5 working days, or before you receive your next credit card statement. Your reference number will be CS23xxxxxxx.
Heidi N(*): Will there be any further charges on that card?
Brad Ju(*): The McAfee Always on Protection feature for your account under the e-mail address hn(*) has been canceled. Your account will no longer be automatically renewed.
Heidi N(*): And my current account under hei(*) will still be maintained through Oct 2007 without further charge, correct?
Heidi N(*): You haven’t canceled that one too, right?
Heidi N(*): I have to make sure I don’t have to contact customer service again
Brad Ju(*): Yes, you have active account under the e-mail address hei(*) till 10/15/2007.
Heidi N(*): To clarify, I want my current account to remain active, but my earlier account to be canceled.
Heidi N(*): YES! Woo-hoo. Thank you.
Heidi N(*): Now my husband can calm down about this.
Heidi N(*): We were about to pull all of your products off our personal and work computers.
Brad Ju(*): I would like to recap what we have been working on today to ensure that you are comfortable with resolution that I have provided. You wanted a refund for the McAfee product that was auto renewed under your old account; I have refunded it, and cancelled your auto renewal feature. Is there anything else I can assist you with today?
Heidi N(*): No. I am glad that (although it took serious effort and time) your mistake has been rectified in part.
Heidi N(*): I don’t really expect anything more. But you might pass this script along.
Heidi N(*): It contains valuable feedback for your company.

What’s Yr Accent?

What’s Yr Accent?

What American accent do you have?

Your Result: The Midland
 

“You have a Midland accent” is just another way of saying “you don’t have an accent.” You probably are from the Midland (Pennsylvania, southern Ohio, southern Indiana, southern Illinois, and Missouri) but then for all we know you could be from Florida or Charleston or one of those big southern cities like Atlanta or Dallas. You have a good voice for TV and radio.

The Northeast
 
The Inland North
 
Philadelphia
 
The West
 
Boston
 
The South
 
North Central
 
What American accent do you have?
Quiz Created on GoToQuiz

One of my brothers, still living in New England, says that to him I now sound like a “southern belle.” Despite my time in Iowa, I don’t have that midwestern sound, not really, but it did round things out a little. Depending on the accents of the people I spend time with, I think my own accent probably varies a bit. Here the South, I don’t try to take on any of the many Southern accents, but I do slow down a bit and hang onto my vowels just that microsecond longer.

I think I probably still have a bit of that Boston area/Massachusetts thing going on. All it takes is five minutes talking with a friend from my hometown (between Boston MA and Providence RI), and I’ll be saying “OOooh, my Goooahd, thass WICked coool” even while laughing about it.

Dude! You’re 97% from Massachusetts!

Dude! Me and Sully and Fitzie and Sean are gonna hit Landsdowne tonight after the game, hang out at the Beerworks. I’ll pick you up at the Coop at 6.

How Massachusetts are you?
Quiz Created on GoToQuiz

Yeah, still homesick.