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Tag: customer service

Why I switched from Comcast to AT&T U-Verse

Why I switched from Comcast to AT&T U-Verse

I’m not a big fan of the politics of the telecommunications companies (particularly with regard to the issue of net neutrality) but I’ve got to have connectivity. Since the days of slow dial-up, I’ve tried them all. I was hopeful about Comcast, but it was nothing but trouble from the start. The experience at the Comcast store yesterday (see the bottom of the post) only cemented my judgment. In my area, Comcast pretty much had a monopoly for broadband services….

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Feedback for McAfee

Feedback for McAfee

Some companies spend a lot of money to do client satisfaction surveys. I consider it a service to provide some valuable feedback. A charge from McAfee appeared out of the blue on a current credit card statement. This charge was made on a card I hadn’t used in some time, one that I had vowed some time ago not to use. My husband pointed to the new – solitary – item. I had no explanation. I spent a while on…

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